Frequently Asked Questions
What is a Session Reservation?
Session reservations are like gift certificates that you use immediately, or can actually give to someone else as a gift certificate.
When you decide to book Petruzzo Photography, you’ll purchase your session here on our website, and we will work with you to choose a suitable date and location. Or, if you prefer, you can give us a shout and we’ll help get all the details in order before you purchase your session.
If you need to hold your session on a specific day, or in a specific place, we recommend reaching out to us prior to purchasing your session.
How is a session reservation redeemed?
To redeem a session reservation for yourself, simply send us an email. We have a record and will apply your reservation to your booking automatically. If you decide to give your reservation to someone else as a gift certificate, please let us know so that we can be prepared when they reach out to us to set up their session.
What's the process, how do I book my session?
You’ll book your session in three steps:
1. Purchase the session reservation you need.
2. Choose a date, time and location. Don’t worry, we’re going to help you with this personally!
3. Sign the portrait agreement online.
Done, your session is booked and ready to go! :)
How much notice is required for booking?
Anywhere from 2 to 6 weeks is generally ideal. During some seasons, it may be less or it could be more. And, there is always a narrow chance for last minute availability. It never hurts to ask!
I want to give the session as a gift, can you send me something to print?
Yes! If you’re going to give your session reservation to someone as a gift, we can send you a PDF to print and give them. Or, for an additional charge, we can send you high quality printed certificate in the mail.
What if they want something besides what the reservation is for?
A session reservation may be used for any of our products or services of equal value. If a lesser value service is scheduled, the difference will be provided as a print credit. If a greater value service is scheduled, the difference will need to be paid prior to the session. Please let us know if you have a reservation, but would like to use it for a different product or service.
Will session reservations expire?
Session reservations will cover the cost of the stated service for one year, regardless of how the price of that service may change. After one year, the session reservations will convert into a cash credit, which can be used toward any of our products and services at their current price.
Can sessions be scheduled immediately?
Sessions reservations can be used to book your session immediately, or you can hold on to them and book your session at your leisure.
What about COVID-19?
Our team of photographers are fully vaccinated. Although under most shooting conditions, particularly those outdoors, we do not wear masks by default, we do carry them with us and are more than happy to wear them indoors if requested.
Rescheduling and postponement policies have also been relaxed due to COVID-19. If you have any concern related to COVID-19, or you or anyone else in your party have been feeling unwell, please let us know and we will gladly work with you to reschedule your session.
Do you offer refunds?
We do not provide refunds for session reservations. Please get in touch with us before purchasing your session if you have any questions, or need clarification on anything.